Educate yourself as a consumer before scheduling an air duct cleaning or any other service at your home!
Scams often attract a wide audience. Companies which use scam-tactics often sell services with hidden fees, and much of the time the service does not actually take care of the issue(s) at hand in a home or business.
As we learned from part one of Avoid Air Duct Cleaning Scams Advice from the BBB, The Better Business Bureau (BBB) recently compiled the Dirty Dozen list of companies in the Charlotte-Metro area which had the most unanswered and unresolved complaints in 2014. Ranking number one on that list was an air duct cleaning "company" that was operating nationwide.
BBB President Tom Bartholomy advises, "The easiest way that consumers can protect themselves against bad businesses is to check a company out with BBB before they sign a contract." He also points out, "It's fast, easy, and free."
Air Duct Cleaning Scams: Things to Know
Typically the biggest indicator of air duct cleaning scams is a company that sets low-cost air duct cleaning appointments upfront at a set rate without taking in consideration the size of the home, the number of HVAC systems, or the total number of vents.
Here at AdvantaClean, we take pride in making sure our customers are aware of services in full. Customers can call 877.800.2382 or submit a service request to obtain an accurate quote for their home or business.
In addition to following Bartholomy's advice, customers can protect themselves against air duct cleaning scams by taking the time to do their research ahead of time!
Tips for avoiding air duct cleaning scams:
- Check to make sure the company is NADCA-certified (NADCA is the HVAC Inspection, Maintenance, and Restoration Association; formerly known as the National Air Duct Cleaners' Association) using the association's Find a NADCA Professional Near You search function.
- Know what and how many systems, supply ducts, and return ducts you have before you call to request a quote. Read our other blog post, Residential HVAC Systems: Do You Know What You Have? for an HVAC system cheat sheet.
- Perform a self-check of your air duct system by removing the grate and using a camera or camera phone to snap a "before" picture prior to your scheduled cleaning.
- Know that air duct cleaning should be routine maintenance for your home, and is recommended every five to seven years; but those with pets and/or allergies should expect to do it more often.
Familiarize yourself with the air duct cleaning process. NADCA endorses the push/pull cleaning method:
- The company should attach a negative air machine to your air handler to create negative air pressure throughout your ductwork.
- The company should then cover all of your vents to create a greater negative air pressure.
- One vent at a time is then uncovered, and an agitator (known as an air whip or viper) is inserted into the ductwork. This high pressure blower circulates in the ductwork, causing the dirt and debris inside to become airborne.
- Once airborne, the negative air machine cleans everything out.
- The process is performed down each supply trunk line and each return line separately.
Call AdvantaClean @ 877-800-2382 to speak with a knowledgeable customer service representative and/or to schedule an air duct cleaning
The National Air Duct Cleaners Association (NADCA) advises cleaning of air ducts every 4-7 years.
For further education, watch these two videos:
- Dateline - Chris Hansen Confronts Duct Cleaning Scammer IN ACTION!
- Air Duct Cleaning Process (this NADCA video explains proper air duct cleaning procedures)
More info? For answers to more frequently asked air duct cleaning questions, check out our post: Air Duct Cleaning: Duct Cleaning FAQs.