Commercial Water Damage FAQ’s

water damage due to leaky pipe

Commercial water damage restoration is a highly technical process, so it’s normal to have questions about how the recovery process works. The following are commonly asked questions by our commercial water damage customers.

My building has suffered from flood of water damage. Should I call my insurance company first?

No. As a matter of fact, your insurance company would prefer you call a commercial water damage restoration company to begin the mitigation and recovery process as soon as possible. The faster our crews arrive, the more damage we can prevent from happening, which decreases restoration costs. You still want to call your insurance company to make a claim, but do not wait for an adjuster to arrive before calling a professional company to start commercial water damage restoration.

Call (877) 800-2382 immediately if you have commercial water damage.

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Hoes does the commercial water damage restoration process work?

Commercial water damage is a multi-phase process. The first step is to remove all standing water from flooring and other affected materials. Once the water is removed, dehumidifiers and other specialized equipment are used to dry the areas. This can take multiple days, depending on the amount of water and spaces involved. After the process is complete, we use moisture meters and thermal imaging cameras (when applicable) to make sure your building is thoroughly dry. Commercial water damage restoration is often not limited to drying. It may also involve removing drywall, carpet cleaning, wood floor repair, odor control, air duct cleaning and mold removal.

How long does commercial water damage restoration take?

Full commercial water damage restoration consists of two major phases. The first is mitigation. This consists of demolition, cleaning and drying out the structure and belongings. This phase usually takes no more than 3 – 4 days. The second phase, repairs, can range from a few days to a couple of weeks depending on the degree of damage and lead time of replacement materials such as carpeting, cabinets, or other commercial property materials. Your AdvantaClean project manager works closely with you and your insurance company to develop a full timeline for your mitigation, document the damages and manage the recovery so that your property is back to normal as quickly as possible.

What certificates does AdvantaClean hold for commercial water damage restoration?

The Institute of Inspection Cleaning and Restoration Certification (IICRC) provides a specific set of standards for commercial water damage restoration. According to the IICRC S500, water damage repair should only be done by experienced and trained technicians that will promptly and professionally perform mitigation according to IICRC standards.

What are the different categories of commercial water damage?

There are three basic categories of water: clean, grey and black. The type of commercial water damage to your building will determine the extent of the damage and the process used to mitigate it.

  • Clean water – poses no harm to people. This includes water damage caused by a sink or bathtub overflow or an appliance malfunction, such as a water heater or washing machine overflow.
  • Gray water – can cause harm and illness to people. This category includes water that has a significant amount of contamination, which can be chemical, physical and/or biological.
  • Black water – can cause severe illness to people. Black water is very unsanitary and contains pathogenic agents coming from contaminated water sources. Black water can come from seawater, ground surface water, and sewage backups.

Can commercial water damage cause mold?

Commercial water damage certainly has the potential to cause mold growth. Because mold thrives in moist environments, any place that is wet (and especially humid) is a perfect place for mold to grow. If you ignore the moisture, mold can begin to grow within 24 – 48 hours. It is very important to take immediate action when you experience commercial water damage to mitigate any long term, hidden damage.

What are the major causes of commercial water damage?

Commercial water damage can be caused by a variety of factors. Some are facility related like a burst or leaky pipe or malfunctioning appliance. Yet, other causes for commercial water damage include massive flooding from hurricanes, tornadoes and other natural disasters.

Can commercial water damage be hidden? If so, what are the signs?

Yes, water damage can affect a building in the areas behind walls and floors. Some signs of hidden commercial water damage include peeling paint and wallpaper, visible mold in baseboards or molding, moisture and condensation on the windows, musty odors coming from the vents, and dampness in your carpet or other flooring.