Our Case Studies
Jeremy A. Minneapolis, MN We moved across the country approximately six months ago. No one likes to hear that there is a water issue at their rental property. Erik showed up in the middle of the night to perform his due diligence and reported back to me the following morning. He had a comprehensive plan on how to perform the restoration work with an estimate. In the end, we felt extremely comfortable with Erik and team despite the fact that we were so far way. Excellent service!
David B, Minneapolis, MN We had an Excellent experience with AdvantaClean of Southwest Minneapolis in October, 2015, from beginning to end! Everyone we had contact with (Zach, Dan, Marty, Erik) was very customer service oriented, professional, capable, and responsive. We had their entire 4 step process done and we feel it was well with worth it. My wife and I were very pleased and we both have high expectations of people who do work on our home.
Knapp F. Edina, MN Erik led an initial water intrusion cleanup in our basement. After mold was discovered, Dan and Zach did a fantastic job with mold remediation. Everyone with whom I dealt was professional, timely and courteous, and they did great work. I would highly recommend AdvantaClean!
Eric B. Shakopee, MN We were selling my mother-in-laws townhome and the home inspector discovered some mold in the basement rim space, and our closing was set for less than 14 days away. Erik adjusted his schedule and met me at the house the following day-he was right on time. Very nice guy, easy to talk to, and helpful. I explained the buyers concern (they were thinking of backing out) and he assured us that the amount of mold we had wasn't uncommon. He provided a price that same day, and they put us on the schedule for the following week (again they made adjustments to get in ASAP). Because we exposed more area between the quote and day of removal, the scope of the job grew. Erik was beyond fair in how he handled it and they got the job done all in one day, left the place spotless. From the initial visit to the crew, they are very professional, great guys, and they are looking to help solve the problem without taking advantage.
Tim T. Minneapolis, MN Erik Mortensen (owner & GM) of AdvantaClean of Southwest of Minneapolis did an excellent job in understanding my mold concerns, estimating the work to be done, setting expectations, and executing on the work to be done. The technicians were timely, professional, courteous and thorough. I would hire them again at a moments notice should I need their services again! Thanks for doing a great job!
Kayle V. Minneapolis, MN These guys were really good, thorough, and kept everything easy to understand. We were moving on the same day and they worked around everybody else's stuff w/out complaining. I'll always refer great service over the cheapest option.
Robin M. Minneapolis, MN Dan arrived on time. He was professional, friendly andI would highly recommend this company for Air duct cleaning and mold remediation. The Technician thoroughly inspected my furnace and air conditioner for mold. He detected the reason for the mold. There was blockage in our buildings main drain plugging up our units drain. We would have never know this without his thorough investigation. Excellent service and would hire this company again. Thank you AdvantaClean.
Dennis S. Arden Hills, MN We found one area of mold, but the problem was more extensive than seen. They responded quickly to look at it and investigate the extent of the spread with visual inspection and using a moisture meter and thermal scan. They did not test the mold, but did the work to remove it. They advised us of the work we could do safely to clear items from the room to reduce the labor cost. The whole job took multiple visits to give the estimate, start the work and complete the job because the room needed to be sealed off before flooring and sheetrock were removed, the area scrubbed and dehumidifier and fan left running for multiple days to eliminate the moisture. They hauled away all of the materials removed. The staff was on time and polite.
Annette M. Minneapolis, MN I called and asked for help at 9 PM one night and the crew was on site and hard at work by noon the next day. Erik and his team were professional and hard working. It was a tremendous relief to know they would take care of the problem. They even pulled the contaminated carpeting out of the basement windows rather than risk spreading the mold in the upper household. Great team - would hire them again in a heartbeat!
Susan M. Shakopee, MN I thought they did a very good job. They showed up on time. Did what they said they were going to do in the time frame they gave. Answered all the questions I had. Showed & explained to me what they did. Cleaned up everything and left in the same condition or better than when they arrived. Very courteous service. A very good experience. Especially when dealing with the stress of water and mold damage.
Alice S. Gaylord, MN Erik and Zach are very knowledgeable and have great concern for their customers and their property. Zach came do provide an estimate, he was very thorough to allow for a complete and accurate bid. Zach and his team protected the area where they were working, his entire team was kind and courteous and worked very hard. Once the work was complete they cleaned up and you did not know they were even there. Erik, the companies owner, actually visited the morning ofthe project and within 2 days from completion I received a handwritten thank you from Erik, what customer service.
Cathy L. Eden Prairie, MN Erik did a great job taking care of our basement after we had a sump pump failure. He contacted us right away and came over with all the needed equipment to get everything dried out. He was very friendly and attentive. He made the process much easier by explaining the equipment set-up and how everything would work. As new homeowners, it was a relief to find a company that is experienced, efficient and trust-worthy. We are grateful for the excellent service and will definitely recommend Erik and his team!
Becky S. Minneapolis, MN We just finished having mold remediation and water damage removal in our bathroom, kitchen and front closet. They explained the process, answered our questions along the way, and did an excellent job. The mold was removed, the rooms were HEPA vacuumed, and fungicide was applied in each room. Afterwards we had our ducts cleaned and then they applied anti-microbial throughout the duct work. It was completed in 3 days! We are very pleased with the results. Thanks Erik and his team!!!
St. Louis Tower Cleaning