AdvantaClean of Richmond West Case Studies

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Success Stories

Location: Richmond, VA 23230

Problem: "It's been about five years, Kate, how are you?" I said to the owner of a nail salon on the outskirts of Richmond, Va., early Monday morning.

She had previously hired AdvantaClean to clean her dryer ducts at the back of her salon on a monthly basis. But her ducting was relatively clean, so she stopped us coming back so often.

"Yes, it has been a long time," she said. "But I think the dryer duct probably needs cleaning now."

Solution: We got to work. After disconnecting the dryer transition ducting from the dryer, we noticed it looked pretty clean.

"Hey Kev, this isn't dirty," said Aaron, AdvantaClean's chief technician. "There's only a little bit of lint there as well as in the ducting all the way to the roof. This won't take long to clean."

We let Kate know.

"Everything looks quite good already," I said showing her photos. "We've cleaned out the ducting, but I don't think you need to clean it on a regular basis -- even every five years."

We checked plumbing for leaks. Nothing. We checked for mold. Nothing. There was no water or mold remediation needed.

I advised her to give us a call at least once a year for AdvantaClean to check the ducting or if the the dryer starts taking a longer time to dry clothes.

"Thank you, Kevin, it's been good to see you again."

     

Location: Dunnsville, VA 23111

Problem: "It floods in our rental home all the way up to the joists a couple of times a year," said Jeff, a landlord with a home near the Rappahannock River in Virginia.

"We tried everything to pump it out, but it don't work," he added. "The last guy installed a sump pump, but he put it in the wrong place."

He continued that he was tired of his tenant calling every time it rained and saying how much water was under the house."

Solution: "We took a look.

"The best thing is to jack this house up about six feet," I said with a smile, "but that's not in the budget."

I added that he could use a drain tile installed in the perimeter of the crawl space, flush the discharge pipe, and add a larger, more powerful sump pump.

He agreed.

We dug a trench inside and lined it with 100 feet of four-inch perforated piping with a filter sleeve around leading to the sump pump. We covered the new pipe with gravel.

We graded soil to drain toward the sump pump. We added a new Zoeller 1/2 HP sump pump. And after correcting faulty plumbing, the new sump pump discharged excess water beautifully.

It has been several weeks since we finished. And, it has rained often. So far, the customer hasn't called us about complaints from the tenant. Mission accomplished!"

     

Location: Glen Allen, VA 23111

Problem: Plumbing problems and mother nature don't seem to change that much -- even with the coronavirus lock down.

"But homeowners do seem to be more aware of leaks now that they're spending more time at home," said Kevin Dumville, owner-operator of AdvantaClean. "Whereas they might have not noticed a stained baseboard or ceiling before, they do now."

Or it might even be the quiet drip of water. "People are just able to pick up on these kind of sounds at home these days."

When it comes to a sudden burst pipe or flooding, he added, people are also quicker to get it stopped or cleaned up."

Solution: "We've definitely seen an uptick in emergency water damage calls in the last couple of months," said Heather Profitt, co-owner of Mr. Rooter Plumbing. "In some cases, as crazy as it sounds, people are flushing their handi-wipes down the commode and causing backups."

Heather added that since more and more people are also at home for longer periods, their plumbing is getting used much more frequently. "That extra wear and tear might cause some issues."

"And if there's a heavy downpour, there's going to be flooding somewhere," she said. "That's why we're here."

     

Location: Richmond, VA 23111

Problem: "Your competitor came yesterday to do a crawl space mold inspection," said Greg. "Their mold remediation estimate involved tens of thousands of dollars and full encapsulation. That was just way, way out of our budget."

He added that they were planning to move soon, so they didn't want to spend too much on any fixes.

"We know this house needs work, so go easy on us," he said with a smile."

Solution: "Upon inspection, we found a disconnected gutter down spout and a leaking garden hose spigot.

"If you twist it all the way, it still leaks. Both are depositing water onto the ground and and under Your home," said one of AdvantaClean's chief inspectors. "Get those fixed, and that will usually go a long way to reducing your mold remediation expenses."

Under the house, we found some mold, and we recommended a new vapor barrier.

"Phew, that's great," he said. "Can you clean up the mold and lay the new vapor barrier? We'll geta plumber to fix the hose and someone else to fix the gutter."

He was relieved. "Wow, that's really awesome," he continued. "We've got a little one inside and another baby on the way, so we didn't want to spend a lot on these repairs. Thank you!"

     

Location: Mechanicsville, VA 23111

Problem: (Temporarily) closed for business? Even though a lot of companies are shut for the moment during the coronavirus pandemic, some are taking the opportunity to tend to building maintenance and cleaning. "Since most who are usually in buildings are not there, businesses are asking AdvantaClean to provide COVID-19 sanitizing services," said Kevin Dumville, owner - operator of AdvantaClean of Richmond West. "A lot of them just want that peace of mind."

Solution: Some of them, he added, are also asking AdvantaClean to do mold remediation for issues they've put off doing. Ryan Walsh of EMC Mechanicial said it's been a good time for his customers to take care of HVAC system maintenance. "EMC is a local, full service mechanical contractor," said Ryan. "We specialize in commercial HVAC, piping, plumbing and refrigeration solutions. It's been a good time to perform building energy audits when these facilities are empty." Now more than ever, Ryan continued, businesses are seeing how HVAC system maintenance can reduce risk and help discover ways to positively impact the bottom line. "That's a win-win type situation right now," he said.

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Location: Mechanicsville, VA 23111

Problem: "Eeuuww! Don't want service providers in your house or business given the coronavirus? No problem. Let's do a virtual inspection.

While AdvantaClean performs free in-person inspections and estimates for water, mold, and moisture issues, we can also do them online -- with your help.

"We use a variety of Web sites or apps to have a customer show us the issues with their phone," said Kevin Dumville, owner - operator of AdvantaClean of Richmond West. "It's really easy, it works, and it's free."

AdvantaClean also does in-person inspections in full Personal Protective Equipment (PPE) if requested. "It's better to do inspections in person, but if it has to be virtual, we can do it," said Kevin."

Solution: "Lots of other businesses are doing it this way as well. "We're doing what are known as 'desktop appraisals'," said Jerry Hoyt, a certified appraiser-consultant with Shield Asset Appraisals. "If you know commercial lenders who need desktop appraisals for assets related to business loans, give me a call."

Jerry added that he is also doing appraisals for drivers of cars damaged in accidents as well as for collectors who have classic cars.

"With COVID-19, people want to know what their assets are worth," Jerry added. "Most of the time, it's to help protect your family, your business, or even your retirement. It seems that virtual online inspections are helping to keep a lot of important things in focus for people."

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Location: Mechanicsville, VA 23111

Problem: "Kevin, the housing market in Central Virginia is stable, and there are still many home buyers and sellers out there -- even with all the concern over COVID-19," said Don Cahoon, a real estate agent with Keller Williams.

"High unemployment and social distancing are affecting the market, but I believe the housing market around here is going to stay strong for a while," he added.

AdvantaClean usually sees a gradual increase in mold inspections and remediation jobs for homes at this time of year compared to winter -- and that hasn't changed in 2020. Check out this video taken during a recent AdvantaClean crawl space inspection.

"The housing market isn’t typically tied to swings in the stock market, too, because people don’t buy homes purely as investments," said Don. "Housing is a basic need, and a decision to buy one is usually prompted by entering a new stage in life.

" Newlyweds moving in together and buying a house. Couples having kids and needing a bigger place. Empty nesters downsizing.

"Recessions don’t change these circumstances," he continued. "Even in full-blown recessions, the housing market is remarkably durable."

"For all of us working in the real estate industry, we're grateful for the steady activity right now. Things will change, but despite the challenges for all of us, I am optimistic."

Solution: "The housing market isn’t typically tied to swings in the stock market, too, because people don’t buy homes purely as investments," said Don. "Housing is a basic need, and a decision to buy one is usually prompted by entering a new stage in life.

" Newlyweds moving in together and buying a house. Couples having kids and needing a bigger place. Empty nesters downsizing.

"Recessions don’t change these circumstances," he continued. "Even in full-blown recessions, the housing market is remarkably durable."

"For all of us working in the real estate industry, we're grateful for the steady activity right now. Things will change, but despite the challenges for all of us, I am optimistic."

     

Location: Richmond, VA 23111

Problem: At 4:55 p.m. on Friday, April 3, AdvantaClean collected the keys from a point of contact at a local bank branch. A crew of two with AdvantaClean were there to sanitize for the coronavirus at the 3,152 square foot interior.

Solution: AdvantaClean used standard operating procedures recommended by industry leaders -- IICRC (Institute of Inspection, Cleaning, and Restoration Certification) and RIA (Restoration Industry Association).

Our protocol centered on emptying trash cans of contents, disposing of lolly pops and other wrapped candy, damp-wiping touch points (counter tops, handles, switches, etc.), and fogging with an antimicrobial disinfectant.

Several antimicrobial agents can be used that are already EPA approved, have infectious virus kill claims, and leave little to no chemical footprint.

While AdvantaClean cannot guarantee an outcome through this sanitization process, the customer accepted and was pleased with the process.

"Here are your keys," we said to our point of contact after finishing the job. "Everything is locked back up, and by the way, we sanitized the keys, too."

"Thank you so much for getting to this so quickly," she said. "We really appreciate you doing this."

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Location: Mechanicsville, VA 23111

Problem: Every day, AdvantaClean takes calls from homes and businesses wanting mold inspections and mold remediation. Every day, we deliver. This experience makes AdvantaClean uniquely qualified to effectively clean, sanitize, and decontaminate homes and businesses for the coronavirus and other germs.

Solution: Got PPE? Check. EPA-approved disinfectants? Check. Lots of remediation experience? Check. We have written protocols based on industry best practices, and -- in regards to the coronavirus -- they are updated frequently to integrate information from the CDC and EPA. We collaborate, too. AdvantaClean draws on its 112--franchise network nationwide to bring unparalleled resources to bear on projects big and small. We can also mobilize on a dime to get homes back to normal and get businesses back to business. So while AdvantaClean's mold cleanup work continues, we're prepared for coronavirus cleanup at any time.

     

Location: Mechanicsville, VA 23111
 
Problem: "I'm helping my customer de-clutter her home," said Amanda. "We're getting rid of a lot of stuff, but can you tell me why there's a moldy smell in this closet?"

She explained that the customer's clothes smelled of mold. Her leather boots had mold on them, and faint mold spots appeared on boxes in the room."

Solution: "Amanda, the air supply diffuser was blocked by too many items," said AdvantaClean's chief inspector. "The louvers inside were directing air toward the wall and not the center of the closet. All this contributes to a lack of good air flow in the closet."

That's why mold was growing on so many items.

We explained how the metal diffuser can cause condensation to form on it during the hot, humid summer months. Those droplets of water can bleed onto the drywall -- causing more mold to grow.

"We can take this diffuser down and clean it as well as do mold remediation for this visible microbial growth," we advised. "Some items you can clean yourself. You might want to discard other items that are badly affected."

She promised to take the advise. "Can you also clean the air duct system? My customer has a very sensitive upper respiratory system," Amanda added. "When can you start?"

     

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