Property Management Firm Needs Reliable Service
Location: Niantic, CT 06357
Problem: A national property management firm with a strong local presence needed a reliable contractor for addressing moisture/water problems and remediating mold in the homes they cared for.
Solution: AdvantaClean of Windham has earned their trust and their business. We keep to budgets, stay on timelines, and do great work.
Mold Removal Keeps Closing Date on Track
Location: Pomfret, CT 02630
Problem: Our customer was selling their home and the buyer's home inspector found some mold in the attic. The mold was caused by moisture from an improperly vented bathroom exhaust fan. The work needed to be done quickly to keep the real estate sale on track.
Solution: Through a referral from a realtor, the customer contacted AdvantaClean of Windham. On Tuesday we met the customer, evaluated the situation, and provided an estimate to remove the mold. Three days later (Friday) the job was complete and the closing stayed on track.
Mold in Commercial Building
Location: East Lyme, CT 06333
Problem: A commercial office building had a small water leak in the basement. It was cleaned up in a reasonable amount of time, but the elevated humidity allowed some mold to grow on unfinished sheetrock.
The customer wanted to handle everything quickly, professionally, and discreetly. They didn't want the problem to linger, they were concerned about the potential health impact to the building occupants, but they didn't want to cause any panic or stress for workers and businesses.
Solution: They called AdvantaClean of Windham. We diagnosed the problem and crafted a remediation plan that included removing the mold and encapsulating the building materials to deter future growth. We were able to schedule the work quickly and our service team completed the work in one day.
Leaking Pipe Leads to Mold
Location: Plainfield, CT 06239
Problem: Our customer had a pipe leak water over time. This led to a mold problem in their basement and they were worried about adverse health affects -- so we jumped into action immediately.
Solution: We removed the moldy building materials that couldn't be salvaged and cleaned the mold from everything else. The customer can now rebuild with the confidence of knowing everything is clean and healthy again.
Fuzzy Mold Everywhere
Location: Waterford, CT 06375
Problem: An out of state woman was selling her condo. Fuzzy mold grew all over the garage due to excessive humidity and moisture. It needed to get dry and clean in a hurry.
Solution: The woman's realtor immediately called AdvantaClean of Windham, because of our ability to handle these situations for her clients in the past. We assessed the situation on Tuesday, worked out the details with the customer over the phone and through email on Wednesday and Thursday. Then we worked Saturday to get it cleaned for the realtor to show on Sunday!
Family Medical History Raises Concerns About Radon
Location: Ledyard, CT
Problem: A family who had lost a loved one to lung cancer was measuring the radon levels in their home with a device available to consumers. This device is not as precise as professional machines or laboratory analysis, but the high readings were reason for concern.
Solution: We designed and installed a system to reduce the radon levels in their home. Helping give these young parents peace of mind.
Attic Mold Paid Through Financing
Location: Hampton, CT
Problem: Our customer had just lost another buyer due to mold in their attic, but they didn't have enough money on hand to have it cleaned right away.
Solution: We used our financing partner to secure a loan for our customer - 6 months deferred interest. We completed the work in just two days and they had their realtor showing their home again the next day. When they close on the home in a month, they will use proceeds from the sale and pay off the loan without having paid any interest.
Air Duct Cleaning
Location: Woodstock, CT 06281
Problem: Our customer is renovating an older home but have small children. They were concerned about the air quality in the home and contacted AdvantaClean of Windham to clean their air ducts.
Solution: We gave them a quote over the phone and scheduled an appointment to clean their air ducts. After the cleaning, we even fogged the interior of the ductwork with an anti-microbial, ultra-fine mist to disinfect the inside of their system. The customers were amazed at the difference the cleaning made by reducing the amount of dust in the home and increasing the efficiency of their air handler.
Mold Removal and Air Duct Cleaning for Tenant
Location: Chaplin, CT 06235
Problem: A tenant had failed to report a broken sump pump and stopped emptying a dehumidifier in a basement. This led to complications for both the homeowner and the tenant. Mold bloomed in the humid environment of the basement and quickly spread upstairs to the living area through the ventilation system. The tenant started feeling ill and called the local health department.
Solution: The homeowner worked hard to correct the situation for the tenant and clean the property. After talking to another company that wanted to charge almost $30,000 (to rip out and replace everything), the owner called AdvantaClean of Windham. For less than $3,000 we were able to clean the basement and the air duct system. We even coordinated with the local health department so the homeowner could be confident that the property was clean and their tenant was safe.
Mold Removal Covered by Insurance
Location: Mansfield, CT 06250
Problem: Our customer had an issue with carpenter ants and after exploring for places where they could be nesting, it was found that there was wet building materials and mold in a ceiling. The customer had coverage for mold on their homeowner's policy, but could not get the insurance company or their adjuster to get items in order to complete the work.
Solution: We assisted the customer, communicating with their adjuster to make sure the work got done and paid for. We worked for several weeks coordinating efforts with the insurance company, their adjuster, and the customer and finally put all things in order. The work was completed in two days and we helped them find a great contractor to help rebuild.
Basement Mold Removal
Location: Salem, CT 06420
Problem: Our customer is selling their home and a buyer's home inspector found some mold in the basement. The buyer ran away in fear. The seller and their realtor knew to call the professionals at AdvantaClean of Windham.
Solution: We evaluated the situation on Tuesday, consulted with the homeowner during the inspection, gave them a price, and scheduled the work immediately. The work was started and completed on Friday. Just in time for an open house by their realtor on Sunday.
Water Damage from Water Cooler
Location: Norwich, CT 06360
Problem: Late on a Friday afternoon, our customer found that their water cooler had failed and 5 gallons of water drained all over (and through) their hard wood floor. Wanting to mitigate further damage (a phrase important to insurance companies) they called AdvantaClean of Windham immediately.
Solution: We arrived on scene within an hour of the water leak. We found that the water had not only soaked the hard wood but had drained through the sub-floor and soaked the building materials below. We got right to work removing any materials that couldn't be salvaged and started drying with fans and dehumidifiers. Because of our quick response time we were able to save the hard wood floor and minimize the amount of demolition. This action saved our customer thousands of dollars because they did not have to file a claim with their insurance company and instead paid us out of pocket.
One Day Radon Mitigation
Location: Colchester, CT
Problem: Our customer is selling his house to his grandson, but the bank-required radon test came back with elevated levels. A radon mitigation system needed to be installed immediately, so the radon levels could be reduced and the home could be re-tested before the bank pulled back their financing.
Initial Estimate Visit - Thursday
Proposal Submitted - Friday
Signed & Scheduled - Saturday
Work Started and Completed on Wednesday!
Closing is still on track!
Location: Brooklyn, CT 06234
Problem: A local home builder was unaware that all new homes needed to be Radon Resistant New Construction. With a very small window for installation (due to the construction schedule and pending inspections) he needed a fast, professional installation.
Solution: We inspected the site and designed a system specifically for this home. We were able to hide the system in the walls and the attic with the rest of the utilities. This ensured that this builder's home would be code-compliant and helped this customer reduce their risk of lung cancer from radon gas in their dream home.
Fire Damage for Existing Customer
Location: Norwich, CT 06360
Problem: An existing customer had a fire at their place of business. Before the rebuilding process began they wanted the soot removed from the concrete and surrounding foundation. Eliminating the soot would help ensure there would be no residual smoke/fire odors once the building was enclosed again.
Solution: While fire damage cleaning and restoration is not one of our primary lines - we wanted to take good care of our existing customer. We used some environmentally-friendly solutions, a pressure washer, and some good old-fashioned elbow grease with scrub brushes. The property was ready to go in two days and we had a satisfied repeat customer.
Attic Mold Removal
Location: Canterbury, CT
Problem: After having a THIRD buyer fall through because of mold in their attic, this couple called AdvantaClean of Windham to treat and remove the mold in their attic. These owners needed to get this done immediately even though we were in the midst of a serious heat wave. Heat in attics can be treacherous -- temperatures well over 100 and 120 degrees is not uncommon.
Solution: We worked with the homeowners to do all of our prep work and staging of equipment on the day before the attic was to be remediated. Then we arranged to start at 4:00 AM, while the attic was at its coolest temperature of the day. We were able to get the work done in 7 hours which allowed these homeowners to be ready for the next home inspection 3 days later. There is always a way to get it done!
Basement Mold Cleaning
Location: Canterbury, CT
Problem: This young family bought a flipped house that had previously housed a hoarder. There were plenty of problems to go around - but after the mess was cleaned up in the basement, there was still a lingering mold problem. Enter AdvantaClean of Windham...
Solution: We were able to clean all of the surfaces of mold spores with HEPA vacuums. Then we destroyed all growth with a thorough anti-microbial wipe down and cleaning. We even managed to get rid of some old water stains in the process!
Dryer Vent Cleaning
Location: Killingly, CT
Problem: Our customer had just purchased a condominium and asked us to check their dryer vent. Upon inspection it appeared that the vent ducting may have never been cleaned. This is a serious fire hazard.
Solution: AdvantaClean of Windham got to work and we had to physically remove the vent pipe from the building in order to clean it properly. We cleaned it, reassembled it, and helped the customer correct some code violations with the ducting.
Water Damage Turned to Mold
Location: Mansfield, CT
Problem: Over the winter, a homeowner's rental property had a water intrusion in the basement. Because he lives in a different state, he decided to allow the tenants to clean it up on their own. Five months later, there was a significant amount of mold growing and some of the building materials in the finished basement were still moist. It's not that the tenants did a poor job, it simply isn't a job that should be attempted by a novice.
Solution: AdvantaClean of Windham inspected the property and determined the best course of action for proper cleaning and drying of the basement. During the work, we found an abundance of mold hidden from view behind paneling and inside wall cavities. We coordinated with the homeowner over different time zones and had the basement ready for repairs within two days.
Utility Room Mold Removal
Location: Woodstock, CT
Problem: Excess moisture in a basement utility room had caused mold growth and deterioration of the building materials.
Solution: AdvantaClean of Windham helped the owner identify some landscaping changes that could be made to stop water from entering the basement. Then our team removed all of the affected building materials and cleaned the mold and mildew from the remaining structure.
Radon Resistant New Construction
Location: Killingly, CT 06233
Problem: Radon is a naturally occurring radioactive gas that is a product of the uranium decay chain. Long-term exposure to high levels of radon gas increases the risk of developing lung cancer. In order to meet new building codes, new homes being constructed must have a passive radon system installed (no fan). Many builders are just sticking a pipe in the ground and running it through the roof and calling it a radon system. Unfortunately, this meets the minimum code requirements - but all too often a fan will need to be added to the system at a later date because of poor design. This adds more cost to the homeowner.
Solution: AdvantaClean of Windham believes in going beyond minimum code requirements. We design a system for every specific site and house being built. The design also includes adding additional drain tile beneath the slab before it is poured. This allows the passive system to work with greater efficiency. We hope to never have to go back and activate a system (by adding a fan) because we design our initial system to work at peak efficiency.
Attic Ventilation Needed For Real Estate Transaction
Location: Brooklyn, CT 06234
Problem: A seller called us because a potential buyer's home inspector found some issues in their attic. There was excessive moisture from a poorly vented bathroom exhaust fan and not enough ventilation. There was no ridge vent, only two small roof vents near the ridge. With only two weeks until closing - the homeowner was worried the deal might fall through.
Solution: We helped the homeowner re-position the exhaust vent and proposed a low voltage fan system to assist the natural ventilation of the attic. This system allows for proper ventilation by measuring dew point inside and outside of the attic. The control set uses sophisticated software to determine when to run the fans making it simple and worry-free for the homeowner. We helped communicate with the buyer and both agents to get the job done and make everyone happy. Deal saved!
Attic Mold Removed
Location: Norwich, CT
Problem: Moisture had been gathering in this attic for years from an improperly placed bathroom exhaust vent. The couple and their daughter all suffer from a severe mold allergy. And the sight of this black growth on the sheathing of their attic not only scared them, they were afraid it was making their allergies worse.
Solution: AdvantaClean of Windham got right in there quickly (2 days start to finish). After we removed all of the damp and musty blown-in insulation, we vacuumed every surface to collect any settled mold spores. We used a gentle EPA-approved anti-microbial spray to kill the mold and we wiped and scrubbed the surfaces to remove the growth from the sheathing, rafters, and joists. When we finished cleaning the mold we vacuumed again to insure the area was mold- and spore-free for this family of allergy sufferers.
Sick Building Syndrome
Location: Windsor, CT
Problem: A family bought a home 10 months ago, but the previous owners never told them there was a history of water damage. For several months the father had been undergoing testing for an illness that doctors could not pinpoint. One of their young daughters with no previous history of respiratory issues, was diagnosed with asthma after living in the home for only 8 months.
After several days of heavy rain, their basement had several inches of water. This put all of that old mold into full bloom and the family had to move out.
Solution: AdvantaClean of Windham assessed the problem and got to work right away. It took us four days of demolition, cleaning, and scrubbing, but the family was able to move home and feel well in their home again. We had a third party testing firm verify that the basement was free of mold growth. We also advised the customer on how to avoid water intrusion in the future with a few simple landscaping changes and the addition of a sump pit and pump.
One Day Mold Removal
Location: Ashford, CT
Problem: In the middle of a typical New England winter, the customer witnessed some water staining on a ceiling and called a contractor to check their roof for leaks. The water staining appeared on a warm day after three straight weeks of sub-freezing weather. The contractor was stumped, he could find no leaks in the roof and he couldn't find any other source of moisture but he did find mold in the attic. The customer knew it was time to call AdvantaClean of Windham for a free estimate.
Solution: Upon inspection, the experts at AdvantaClean of Windham helped the customer figure out what had happened. The customer had taken some closet doors off of the closet where the attic access is located. This allowed enough heat to escape into the attic during the very cold stretch of weather. When the warm air from below hit the cold air in the attic -- it caused condensation, which froze on the underside of the roof. When that ice thawed, it melted and ran onto their ceiling and the excess moisture helped mold to grow on the roof sheathing. AdvantaClean of Windham solved the puzzle and we were able to clean the mold in one day. We even helped the customer find a reputable roofer to ensure that there was proper ventilation in their attic -- avoiding future problems.
Crawlspace Mold Removal
Location: Dudley, MA
Problem: A buyer's home inspector found mold in the crawlspace, putting a halt to the deal. The homeowner didn't know what to do...until they reached out to AdvantaClean of Windham.
1) We removed all of the old and moldy insulation;
2) Cleaned all surfaces with a HEPA vacuum to eliminate spores;
3) Sprayed all surfaces with an anti-microbial to suspend all mold growth;
4) Scrubbed away all growth and staining;
5) Used a HEPA vacuum again on all surfaces; and,
6) Installed new insulation.
We walked the seller through the process and in 3 days the deal was back on track.
Mold Removal - Real Estate Transaction
Location: Norwich, CT
Problem: A homeowner placed their rental property on the market with hopes of selling the home quickly. However, a motivated buyer was stopped dead in their tracks when a home inspection discovered mold in the attic. We inspected the attic and discovered that a bathroom ventilation fan was blowing warm, moist air into the attic instead of outside -- a perfect recipe for mold.
Solution: The seller's realtor knew that AdvantaClean of Windham has the experience to handle the problem quickly and professionally. We advised the homeowner to have the exhaust fan redirected outside. After the repair was made AdvantaClean of Windham removed the mold and saved the deal.
Emergency Water Loss, Slow-Leaking Refrigerator Water Supply Line
Problem: Customer noticed staining on their laundry room ceiling (directly underneath the kitchen). Shortly thereafter the ceiling started to sag. Upon further investigation, the customer found the ceiling to be wet.
Solution: Customer called AdvantaClean of Windham. After consulting with the customer, it was determined that the most likely cause was the water line to the refrigerator. The homeowner was instructed to have the water and electricity to that area of the home shut off, and a team was dispatched. When the team arrived at 11:00 am the source of the water was confirmed, and the extent of the damage was assessed using moisture meters and a thermal imaging camera. The drywall ceiling in the laundry room was removed as was a portion of the wall between the bathroom and laundry room. A dehumidifier and blowers were placed to begin drying the remaining building materials. Upon follow-up visit and consulting with the customer and the homeowner’s insurance adjuster, it was determined that additional drywall and insulation would be removed and drying with blowers and a dehumidifier would continue until the dry standard was met. The drying goal was met after 4.5 days and the area was left ready for reconstruction.
Mold From Water Damage
Location: Thompson, CT 06277
Problem: The customer had a radiator pipe freeze in a room over a garage during an extended below-freezing cold snap. They had a plumber fix the radiator and removed the visible water themselves. Having difficulties juggling insurance calls, adjusters, and the damage to their home allowed more than a week go by before the underlying water damage was addressed.
Solution: The customer called our office on a Saturday and AdvantaClean of Windham came out the same day to determine the extent of the damage. After beginning work and removing all of the unsalvageable building materials, mold was found to be present. But we were able to treat the mold and avoid any further damage to the home. After four days of drying -- the room was ready for their contractor to come in and make it as good as new.