Meet Your Local Experts
VP Corporate Operations
20 years of experience
Jimmy has been in the remediation industry for over 20 years, with 17 years of chemical remediation (hazardous waste and chemical disposal). He started an AdvantaClean franchise in 2017, and quickly grew his business by hiring a team of technical experts who share a passion for great customer service. In 2020 Jimmy joined the AdvantaClean Corporate team, transitioning his franchise operations to corporate operations to set the standard for customer service and remediation solutions across the AdvantaClean Franchise Network.
The DFW Metro and Surrounding Area AdvantaClean team has the following certifications: MRC (Mold Remediation Contractor) HAZCOM (Sanitization) BBP (Bloodborne Pathogens) OSHA30, IICRC: FSRT (Fire and Smoke Damage RestorationTechnician) & WRT (Water Damage Restoration Technician), ICS (Incident Command Systems- Fire), HAZWOPER (Hazardous Waste and Emergency Response), Lead Safe Cert, NADAC (Air Duct), ASD (Applied Structural Drying: Water Loss)
Jimmy volunteers as the Chief Fire Fighter for Avalon ( 23 years) and the VP of Avalon Water Sewer Corp (8 years). He spends his spare time with his family. He loves to go fishing and camping with his 3 kids.
The DFW AdvantaClean team hosts all training for Franchise Owners and sets the standard in mold removal and remediation, fire and smoke damage remediation, 24/7 water emergency response, air duct cleaning, and sanitization. Our goal is to bring you a healthy home and business.
Division Operations Manager
Kyles has 7 years of remediation induction experience. Prior to entering the industry, he spent 10 years in the Army (11B Infantry) with two deployments to Iraq and two deployments to Afghanistan.
He has his MRC (Mold Remediation Contractor), HAZCOM (Sanitization), WRT (Water Damage Restoration Technician), ASD (Applied Structural Drying: Water Loss), and FSRT (Fire and Smoke Damage RestorationTechnician), certifications and is the Division Operations Manager for DFW, overseeing multiple teams across the metroplex to support the homeowners and commercial property owners/managers in our home territory.
Kyle’s favorite jobs are Storm-related. He enjoys being in the field helping home and business owners rebuild after catastrophic events.
In his spare time, Kyle follows all pro sports in Texas. His household is a big Cowboys and Texas Tech fan- you can always count on him for up-to-date player stats.
14 years of experience
Chris has 14 years of remediation industry experience. He has his WRT (Water Damage Restoration Technician), MRW (Mold Remediation Worker), and American Red Cross First Aid / CPR / AED certifications. Chris is the lead estimator for the Dallas Area.
His favorite types of jobs are large loss and bio clean-ups. He enjoys meeting new customers every day and getting the opportunity to help folks during their time of need.
Chris is a sports junkie- he loves all sports! In his spare time, enjoys going to the gym and spends as much time outdoors as possible.
6 years of experience
Sean has 6 years of remediation experience and is a Marine Corps Veteran of 6 years. He has his WRT (Water Damage Restoration Technician), FSRT (Fire and Smoke Damage Restoration Technician), and MRW (Mold Remediation Worker) certifications and is the lead production manager for the Ellis County Area.
His favorite type of job is anything that requires a demo! While a demo can be stressful for the customer, he enjoys using the demo as a stress reliever. He is very careful to demo the customer’s home with clean lines and consideration for their valuables to ensure the rebuilding process goes smoothly after he leaves.
In his spare time, he enjoys building cars and racing anything with wheels. Dirt track cars are his specialty.
2.5 years of experience
Carl has just over 2 ½ years in the remediation industry. He has 6 ½ years of public service working for the Sheriff's offices and as a corrections officer and in animal control. He is also a volunteer firefighter in Avalon TX. Carl is the lead estimator for the Ellis County area. Carl has his WRT (Water Damage Restoration Technician) and MRW (Mold Remediation Worker) certifications.
His favorite jobs are working on disaster relief projects in Dallas and Louisiana. Even though the customers have recently experienced significant losses and disruption to their daily lives, they have been appreciative and willing to help on job sites when able. Being a part of the restoration and rebuilding process is very rewarding, and he is always happy to see customers moving on after difficult and stressful natural disasters.
In his spare time, he is a coach for an 8u baseball team in Avalon TX. His hobbies include playing softball and golf. When he’s not on the field, you can find him behind the grill or smoker cooking up something delicious.
Senior Estimator/ Insurance Liaison, Senior Estimator/ Insurance Liaison
Scott has been in the insurance industry for 16 years. He started as a property insurance adjuster during Hurricane Katrina and has experience working as an Independent Adjuster and a Staff Adjuster for both commercials and residential properties. His expertise in Xactimate is a great resource for Home and Business owners who are filing claims with their insurance companies. Scott’s certifications include HAZCOM (Sanitization), BBP(Blood Born Pathogens), HAZWOPER ( Hazardous Waste and Emergency Response), American Red Cross First Aid, CPR, AED Certifications, Safeland PEC Certification (Petroleum Education Program Industrial Safety Training).
He loves working with customers to start the process of restoring their homes. Emergencies and disasters are his specialties, he is able to reduce the stress in a stressful situation by managing the paperwork process with an insurance company.
Scott has two kids that he loves to spend as much time as possible with. He also enjoys all outdoor activities, including hunting, fishing, and golfing.
If you love the idea of becoming an expert and providing outstanding customer service, give us a shout.
AdvantaClean maintains a full suite of offerings for residential, commercial, institutional, and governmental properties that make these buildings clean, safe, healthy, and efficient for the occupants. Offerings include essential services like building sanitization, emergency water removal, mold remediation, and air duct cleaning.
Founded in 1994, AdvantaClean has more than 225 locations nationwide and is headquartered in the Dallas-Fort Worth Metroplex.
AdvantaClean Customer Care Representatives provide 360-degree sales and support to AdvantaClean franchise owners nationwide. Our reps provide immediate resolution - converting leads into appointments, performing follow up calls, calling and closing new leads and meeting both customer and franchise needs. From the time a customer dials our number to schedule service, to our follow up after the service has been performed, a customer's experience with AdvantaClean is exceptional. As part of our integrated marketing team, our reps also collaborate on omni-channel initiatives, monitoring performance of our marketing campaigns, tracking customer satisfaction and seasonal projects.
Be Part of our Team
In this opportunity you will:
· Handle inbound and outbound phone calls
· Take prospective customers through the sales process and close the lead
· Schedule and dispatch service appointments via our online operating platform
· Support and coach Franchise Owners
· Monitor marketing campaigns
· Participate in special marketing projects to support lead conversion
You would be responsible for:
· Assisting callers who have questions regarding the services and how we deliver these services (training will be provided)
· Maintaining customer satisfaction rating based on specific criteria
· Attending mandatory training (remote or in person)
· A desire to be part of a team that is focused
· Strong computer skills (MS Office)
· High-level of professionalism
· 2-5 years of call center experience
· Ability to work multiple shifts between 7am-Midnight
· Positive and energetic personality
Additional qualifications that would help (not required, but a plus)
· Conversational Spanish
· Experience in home maintenance, HVAC services, travel/hospitality reservations or similar
· Salesforce.com, call center software
Achievements and Certifications
At AdvantaClean of Greater Dallas we provide the best services backed by our certifications and training.
- ASD (Applied Structural Drying: Water Loss
- BBP (Bloodborne Pathogens)
- EPA Lead-Safe Certified
- HAZCOM (Sanitization)
- HAZWOPER (Hazardous Waste and Emergency Response)
- Lead Removal Restoration Certified Technician
- Airconditioning and Refrigeration Contractor: TACLCA17311E
- IICRC: FSRT (Fire and Smoke Damage RestorationTechnician)
- IICRC: WRT (Water Damage Restoration Technician)
- NADCA Certified
- Texas Department of Health Services Mold Remediation Company License #RCO1382
- Texas Department of Health Services Mold Remediation Contractor License #MRC1531
- OSHA 30
View our success stories from some of our toughest jobs.