Avoid Air Duct Cleaning Scams Advice from the BBB. Every year, the Better Business Bureau (BBB) releases localized lists of areas' worst BBB-offenders - businesses with the most unanswered and unresolved customer complaints. The Charlotte, North Carolina BBB announced its annual Dirty Dozen list earlier this week, and ranking number one among its twelve contenders is an "air duct cleaning company." Keep reading to find out how to best Avoid Air Duct Cleaning Scams Advice from the BBB.
Naturally this was a big concern for us here at AdvantaClean. We are a light environmental franchise company, headquartered in Huntersville, NC just north of Charlotte. We have over 190 independently owned and operated offices nationwide that specialize in improving indoor air quality via mold removal, air duct cleaning, and emergency water mitigation. The fact that a "company" claiming to provide air duct cleaning services topped the Dirty Dozen list is a big concern for us. So, we reached out to the BBB to learn more about what was happening.
According to Janet Hart Vice President of Public Relations and Communications with the Charlotte BBB, this "company"- Indoor Air Quality-is operating throughout the country and other BBB offices are reporting similar complaints.
What exactly was this "company" doing?
The BBB states, that the company appears to have an aggressive telemarketing company that calls homeowners to set up an appointment for the free air duct cleaning special of $59.95. As soon as one of their technicians gains entry into the home, they provide the air duct cleaning, but then when they are done, they hit the homeowner with a giant bill of $600 or more. They do not analyze the situation and give the homeowners an estimate before doing the work. They tell the homeowner's that the job required far more than what the $59.95 offer included and then they demand payment on the spot. When the homeowner protests the bill, the person demands payment and several homeowners report feeling afraid so they paid the bill to get the person to leave.
Companies that are ethical give estimates and don't proceed with the work until the customer has authorized the work to be done in writing at a specific price.
What is the BBB Planning to Do about this "company"?
The BBB does not have enforcement powers to shut a business down, but we do have resources that we can use to educate consumers, such as our local Dirty Dozen news release.
The BBB also reports bad companies to the [state] Attorney General or other applicable law enforcement agencies and provides information to consumers via BBB reports on their website. Last year, consumers checked out nearly three million BBB reports on local businesses through the BBB website.
What can Consumers do to Avoid Air Duct Cleaning Scams?
When consumers check out businesses before hiring them, they can weed out the good ones from the bad ones, simply by going to bbb.org. If a consumer is looking for an air duct cleaning business, they can put those words into the search box on our website's home page and the search will return a list of all of the companies operating in an area providing that service. Then, the consumer can look at the companies' reports to see which ones have better ratings and fewer complaints so that they can feel comfortable that they are hiring a reputable company with a good track record.
Call AdvantaClean and Avoid Air Duct Cleaning Scams!
Far too often we hear stories from consumers about "air duct cleaning specials" that turn into air duct cleaning disasters. As a result consumers become very wary of the service in general which is extremely unfortunate. AdvantaClean requires certification of our air duct cleaners and we take this issue seriously. One of the biggest obstacles we face daily is educating our customers on the discrepancies regarding air duct cleaning.
We have several ways a consumer can get information about our air duct cleaning process and obtain a quote before scheduling the cleaning. They can submit a service request or call 877.800.2382 for a quote. All the information you need to know is, the number of systems (furnaces) your home has and the total number of supply and return vents. In some cases for larger homes or those with multiple systems and/or zones, we provide no obligation on site estimates. Regardless of the size of your home, our certified technicians always do a walk-through with each and every customer before getting started. While on-site we confirm the process, price, and time needed to perform the cleaning, then it is recorded in writing and a copy is provided to both parties.
We are passionate about improving indoor air quality and would love the opportunity to provide you with accurate information and pricing for air duct cleaning. Call us anytime at 877.800.2382 to ensure the air you breathe is what your family deserves!
More Info? Stayed tuned for part two "Avoid Air Duct Cleaning Scams Advice from the BBB". In the meantime, check out Residential HVAC Systems: Do You Know What You Have?